Our Simple Step process
One of our knowledgeable team members will come to your house and start to go over ideas and layouts with you. We will take measurements and provide you with our AP Brochure and paver catalog. It is important that you take this time to ask the estimator any important questions or topics you were unsure of while reviewing our customer playbook. When the consultation is complete, we will go back to our office and start to work on your estimate.
One thing we pride ourselves on is getting you an estimate in 24 hours or less. We do this because we know people, including ourselves, do not like waiting days or sometimes weeks for an estimate. We break down each part of the project to give you an “a la carte” feel and not pressure you into doing everything all at once. This will allow you to understand the project and allow you to budget and or save up for a future date.
After you fully read through the estimate and understand everything that was quoted and you are ready to move forward with the project you can call or email us to give the okay. At this point we are so excited to work together. This is when the fun starts!
We left you with catalogs to help you pick out colors but we highly recommend you go to Astro Masonry Supply to see all the products in person. The catalogs have filters and edits on them so the material may look different in person than in the magazine. The staff at Astro is knowledgeable and ready to help. They will also make sure you are aware of the price differences between upgraded colors and sizes.
Now that we are about a week or two before your project starts we will contact you with an estimated start date and collect all information about your selections. If you have any questions after this please don’t hesitate to ask!
After we collect all your material selections we will place the order with Astro masonry. Astro will deliver the order directly to your home. Depending on the size of the order, it may not all arrive at once. Also, at times we will pick up materials. The most important part about this step is letting us know where you would like the pallets of pavers to be placed. The most common areas are top of the driveway or in the street on the curb.
Now that we are getting closer to the start date, we will contact you 1-2 days prior to starting your project. At this point we will send you over the contract through email via DocuSign. Please make sure you review and understand all of the notations that you are initialing and signing. After everything is signed it will automatically send us the signed copy.
The day we start your project the team will show up and go over the details with you. If you cannot be present and there is any uncertainty, we will be sure to be in constant communication with you. This will ensure we are all on the same page. The only thing we will need access to is water and electricity (hose spigot and outlets).
Our team will be bringing an equipment trailer and a skid steer to work at your home. The trailer is approximately 14’ long and the skid steer is about the same size as a car. We will need to leave both in your driveway or in the street throughout the duration of the project (once started the skid steer can also be parked on the lawn near the patio area).
Now that all the equipment and machines are onsite and the guys are ready to start the job, a deposit will be collected. One of our managers will collect the deposit from you, in the amount stated on the contract. They can sign off for you that it was collected. We accept all forms of payment including cash, credit card, and check. Fees may apply if necessary.
Our typical day starts at 8 AM and ends around 4 PM. There are times we will arrive earlier depending on the distance from our office and times we will leave your house later depending on the job process. The crew will take lunch mid day. At the end of the day the crew will clean up and organize the property before heading out. Each crew we have only does one project at a time so rest assured, once we start your project we will be there until we finish it
Throughout the job, one of our managers will be checking in with the crew to make sure all is going well. Each crew is appointed a crew leader to run the rest of the team (foreman). Any communication you have is best to go through management or the office so we can guarantee your questions or concerns get communicated to the right people.
It is super important during your project installation that if you have any questions please ask, The best time to ask is during the installation process as it’s the easiest way to make adjustments if needed. When the job is complete and your property is cleaned up, we like to do a final walkthrough of the project and ensure everything is up to your expectations. We are here to help you and make sure your experience is great. If you are happy with the project this is where we collect final payment.
When everything is complete and you are completely satisfied, we ask that you leave us a 5 star google review. This helps more than you think! If your experience with us was great and we provided you with great service and an awesome end product, we hope that you can share it with others.